If you are a consumer, we are pleased to offer a no quibble 14 day returns guarantee. You have a legal right to cancel the contract within 14 working days from the date of invoice for any reason. This cancellation right does not apply in the case of the exclusions set out below you must give us notice in writing within this period and return the goods within 14 days from the date you receive the goods. Unless the products are faulty or not as described, you will be responsible for the cost of returning the products to us.
We are pleased to offer a no quibble 28 day returns guarantee. Simply return your items within 28 days of date of invoice for any reason for a full refund. If any custom charges or taxes have been paid, these will not be refunded to you.
All of our garments are scrutinised prior to despatch but should be checked before use as we do not accept returns on worn clothing, unless a fault has quickly revealed itself after initial wear. In such isolated cases the garments need to be washed before return. Please use the returns note which is printed on the reverse of the picking slip enclosed with your parcel. Please mark faults with sticky tape to identify the problem. A receipt of postage should be obtained for all returned items and the cost of return postage will not be refunded.
Please note that garments which are not regular stock items, i.e. personalised print garments, will not be accepted back for credit. For reasons of hygiene we are unable to exchange or credit hats, wigs or underwear even if returned unworn. Tights may not be returned once opened unless they are faulty. CDs, DVDs are also non-returnable. Clearance and sale items are non-returnable unless faulty.
Parcels being returned from outside the UK must be clearly marked on the box as ‘Goods being returned to the UK’. Any customs charges incurred by IDS due to a parcel not being clearly marked will be passed on to the customer and deducted from the corresponding credit note.
Refunds will be credited to the credit or debit card used for the original purchase as soon as possible, in any case within 30 calendar days.
This does not affect your statutory rights as a consumer.
If you return the purchase(s) to us for any reason, you will have to meet the postal or other costs that you incur in doing so yourself. The return address is set out below.
If you are returning an item from the United States please complete a contact form and provide us with your details so we can make contact with you about your return.
AddressHarlequin House Forde Court Newton Abbot Devon TQ12 4BT, United Kingdom